Frequently Asked Questions

You don’t need a Payal account to purchase from this website! You can checkout as a guest with your card or use your Payal account if you prefer.

You can also purchase my patterns by using Stripe. 

All of my ePatterns and eBooks on this website are listed in US Dollars. PayPal and Stripe automatically makes the currency conversion for you, so you will pay in your local currency.

PayPal do charge a small cross border fee but I pay that, not you.

However if you use your card you may be charged additional fees – please check with your bank for details.

Please note that due to the exchange rates, the price in your local currency may vary.

Please first check the details that came with the single use code – older codes would have been valid on Ravelry, not this website, and most of those will be expired now.

Since the launch of this new website, all single use codes are only valid on this website.

If you have tried to use the code once but didn’t complete checkout, it’s possible the code has been invalidated, or considered ‘used’.

Before using the code please ensure you are using the correct shop and if there is a problem refresh your browser, clear your cache or try a different device or browser – these actions usually resolve any issues.

Please note that I am unable to offer refunds where codes haven’t been redeemed – please check carefully that your code has been entered before proceeding to checkout.

If your coupon code issue is with Ravelry, please check this thread as it’s likely a browser issue (hint: switch device and/or browser).

If you are using your discount code on this website, please ensure you add it to the relevant field on the checkout page before proceeding to payment.

No. Coupon codes much be used at the time of purchase to be redeemed.

You will also be sent an email confirmation of your order which contains the links for downloading. The download email will be sent to the email address you used to create your account.

You can also access the downloads from within your account, found via the My Account page.

If you have not received this email within 30 minutes of purchase, it is likely it has ended up in your bulk, spam or junk folder, so please check these before contacting me.

Every customer service enquiry I have received about lost or undelivered patterns results in finding the email in a junk folder!

I use an automated service for pattern delivery, so your email will be sent. Downloads can sometimes be blocked by firewalls – this can happen if a customer is purchasing from a works’ computer.

Also, please ensure you have checked the relevant email address – the receipt and download emails are sent to the primary email address attached to your account.

This will most likely be because your firewall settings on your computer will be blocking access. Invariably this happens on a networked computer ( e.g. work station) where you cannot change the firewall settings easily.

However try again downloading from your home computer and the problem should be resolved.

If you have had trouble with any download, it is often a good idea to refresh pages & links, or try again after a short time. Occasionally the external hosts’ server experiences a short glip, and trying again after a short time normally fixes things.

There is a limit of 5 downloads from each link with each purchase, and this is done to prevent sharing of files and piracy.

Ravelry links, created by the former cart on this website, do not expire.

You’re advised to only download as needed, so that you have the option to download in future should an ePattern or eBook be updated.

If you click the ‘save file’ option, the file is likely to be saved on your desktop or in a download folder if you are not given the option to save to an area of your choice. When you want to open a saved PDF pattern file, just double click on it’s icon and it will automatically open with the Adobe software. If the file doesn’t open and you receive an error message, you may need to download the Adobe software.

You can find further help from the Tech Tips & Tricks section of the blog.

If you can open the file but are having trouble reading it – words and/or images missing or illegible – then you might want to check that you are using the current version of Adobe PDF reading software. Occasionally the contents of a PDF are ‘translated’ incorrectly if a software is out of date and not compatible with the the software that wrote the file.

If you can open or read the file happily but are having trouble printing then you will need to check your printer settings. Whether it be a lack of ink or the wrong page size, problems with printing are usually local and specific to an individual printer.

If you cannot open the file at all then please contact me directly. File corruption is rare but happens occasionally. I can investigate the reason, renew the file then send out a fresh download link to you as necessary.

You can find further help from the Tech Tips & Tricks section.

Yes, there is! If you are using Adobe Acrobat, click on ‘View’ in the menu bar, and then select ‘Page Display’. From there you can opt to read the pages two at a time, which will make the eBook feel more like reading a book.

You can find further help from the Tech Tips & Tricks section.

When you open the file, the ePattern will then appear on your monitor. From there, click the save option in the ‘File’ sub-menu.

You are advised to make a back-up copy of the file, in case of loss or corruption – external hard-drives are a good way to do this.

You may, provided they are for your own personal use. The same applies to the file itself – save copies if you need to but do not share the file with anyone else. All of the patterns are covered by copyright, and to share the pattern either in file or printed form would be a breach of copyright law.

I’m afraid I’m not able to help with patterns via email due to my health and busy schedule.

Similarly, I can’t help on various social media platforms – if you need help with a pattern, please go to my Ravelry group or to my Facebook group. Thank for your understanding.

Grab your tape measure and head to the Sizing Guide page. My patterns are multi-sized, meaning they contain at least 2 sizes (usually between 3 & 5 sizes, with notes about alteration where applicable), because it’s a myth that ‘one size fits all’!

All of my patterns include download links for photographic tutorials for the specialist techniques involved, and they should give you all the help you need.

Should you need further help, then I suggest looking through my Tutorials section, where you’ll find downloadable PDF tutorials and short video clips of many techniques.

We also discuss the techniques in my Ravelry group, and in my Facebook group – those would be a good places to visit, too.

Yes! You can find the video tutorials on the specific technique pages. My video tutorials are deliberately kept short so that what you’re looking for isn’t lost amongst any clutter. The videos are also silent, with details provided in text – this helps those who may need to translate the tutorial to a different language.

All of my video tutorials are currently hosted on Instagram and you can follow me there.

The confirmation email usually goes missing for one of two reasons: a) an incorrect email address of b) it gets redirected to your spam folder.

Do check your spam folder first then if it doesn’t show up within an hour or two then try again and check the spelling of your email address.

Occasionally the emails get filtered off completely and in that case, I’d try joining with a different email address.

It’s likely in your spam folder – please check there. If that doesn’t resolve it, please check this post for helpful tips about subscribing

Firstly, please ensure you’re using the code in the correct shop – the code in the Welcome email can only be used on this website, not Ravelry. There is also a help page to guide you through using the code – you want to apply it to the cart before checking out.

Newsletters are usually sent weekly, but they’re not always sent on a set date and sometimes I may miss one.

Maybe! This question is broad and covers a lot of ground, so I’ve put together a page just for this question.

I do, yes! This is a relatively new initiative and you can find the packs on the PYO page. The aim is to make collaborating with indie dyers easier by cutting out the wait and additional printing costs and times. Please pop over to the page to see what’s available and let me know if you’d like to wholesale coupon codes or suggest something else that I can add to that page.

In short, yes you can! You can find more details my Terms and Conditions page, article no.13.

In October 2017 I made the decision to no longer travel to teach workshops for health reasons. I have since been developing a range of online classes in video + eBook format – they can be found on the teaching pages! I’d suggest joining The Woolly Hat Society to be notified when new classes are ready or when new talks can be booked. I am available for online classes, and you can find my current selection on the Workshops page.

All of the ePatterns available to purchase on this website are in English, Czech and Italian. A number of patterns are also available in French. In addition to that, German language versions can be found on Makerist.The different language versions are also available on Ravelry. We are in the process of translating eWorkshops and eBooks, but they take time.

No – my eBooks and ePatterns are provided in PDF format only. I don’t use Word and it doesn’t work on all computer platforms or operating systems. On the same note, I’m afraid I cannot provide custom formats of my patterns.

You will only find digital (PDF) versions of my patterns available for sale here – simply purchase the relevant PDF, download and print from any printer. A few of my books are available in print and you can find them in my Magcloud shop.

Not yet – so far there hasn’t been enough interest to warrant the time needed to convert them all to specific eBook reader formats, although this may be a viable option in the future. PDFs do work on all eReaders, though I do appreciate that a specific eReader file would provide a better display.