Sales Policy

 

Payment:

all payments are collected and processed through either PayPal or Stripe. Stripe accepts all major debit and credit cards.

 

Currency:

all amounts shown are in € Euros but you can purchase in any currency – the conversion is completed automatically at the checkout. Even when you use your credit or debit card, the amount deducted will be in your native currency. Please note that exchange rates are not static.

 

Delivery:

all eBooks and ePatterns purchased through this website are automatically delivered as soon as payment has cleared, and a download link will be sent to the email address used to purchase the items or in creating your account.

All items are sold in PDF format and an email containing details of how to download and access your purchase will be delivered within a few minutes of payment completing. If you purchase the item(s) with an eCheque then the download email will be sent as soon as the funds have cleared.

You can also access all of your purchases and downloads within your account area.

 

Automatic Rights:

to comply with current EU legislation, I’m required to advise you that by downloading the eBook, ePattern or eTutorial you have selected, you are agreeing to these terms and conditions, and that automatic rights to cancellation and a refund will no longer apply for purchased items once downloading has started; this is due to the nature of digital goods.

If you wish to retain your automatic rights you need to wait 14 days before starting the download. That said, I do have a refund policy in place.

 

Refund Policy:

requests for refunds are accepted within 14 days of purchase should you have made the purchase in error. To help prevent unwanted purchases, please read through the information provided on the pattern pages. Please get in touch if you have any concerns about your purchase.

I’m required by law to ask that you provide the following information when you get in touch to request a refund:

  • Your name
  • Date of purchase
  • Date of refund request
  • Item purchased
  • The platform through which you made the purchase
  • The email address with which you made the purchase.

Thanks for your understanding.

 

Coupon Codes:

all discount and promotional codes can only be redeemed at the time of purchase. If you don’t apply the code before proceeding to payment, the discount amount cannot be refunded after the sale is complete.

 

Privacy Policy:

please see my updated Privacy Policy.

 

Legal:

by downloading an eBook, ePattern or eTutorial, you are agreeing to these terms and conditions, and to the copyright and licensing terms attached to these works.

Each work and it’s contents are fully covered by Estonian copyright law, regardless of where you live or where the pattern was downloaded. In the EU, Copyright and Design Rights are automatic and do not require registration.

 

Copyright:

unless otherwise stated the copyright to all works, including books, patterns, photography and layout (in all formats) belongs to Woolly Wormhead. This means that no part of the work, whether it be a free pattern PDF, photos or text, any part of the book or pattern content, may be resold, distributed, shared or stored (with the exemption of a personal back-up) without the permission of the copyright holder.

 

Licensing:

when you purchase an eBook or ePattern, you are purchasing a licence to use the instructions to recreate the design or parts of the design, not the rights to the instructions, photographs, layout or the design itself.

Each purchase carries with it a licence that permits you to use the instructions for personal or charity use; to sell finished items made from the instructions; to use the photos commercially to redirect customers to this website for futher sales; to teach from the pattern (provided one copy per student is purchased); but prevents you from converting for or entering into mass production. This licence also covers my free patterns and tutorials.

Credit must be given to Woolly Wormhead in all circumstances, and a link provided back to this website where possible.

 

Seller Information:

Woolly Wormhead OÜ is a limited company in Estonia, registry code: 14531037; address: Sepapaja 6, Tallinn 15551, Estonia.

This address is provided to meet UK, EU & Canadian regulations only; unsolicited mail will be returned to sender and private visits are prohibited. Contact is acceptable via email only and there is no business telephone number.